Question 1

What does KVL offer?

Accepted Answer

KVL provides 15 enterprise software products, custom development, GPS tracking, CCTV, civil work, and industrial automation services across India.

Question 2

Where are you located?

Accepted Answer

Our HQ is in Patna, Bihar, India. We serve clients across India and overseas.

Question 3

Do you serve small businesses?

Accepted Answer

Yes — we have plans starting from ₹15,000 designed for small and mid-sized businesses.

Question 4

Will you sign an NDA before discussing our project?

Accepted Answer

Yes — an NDA is available on request before we go into any project detail. Just ask on your first call.

Question 5

How do I pay?

Accepted Answer

We accept Razorpay (UPI, cards, netbanking, wallets) for online purchases. Bank transfer is also supported for enterprise orders.

Question 6

Do you provide GST invoice?

Accepted Answer

Yes — every paid order generates a GST-compliant invoice (18%) downloadable from your dashboard.

Question 7

Can I get a custom quote?

Accepted Answer

Absolutely. Use our /contact page or the floating quote widget.

Question 8

Cloud or on-premise?

Accepted Answer

Most products support both. Cloud is faster to deploy; on-premise gives you full control.

Question 9

How long does installation take?

Accepted Answer

Cloud: under 24 hours. On-premise: 2–5 business days depending on complexity.

Question 10

Is training included?

Accepted Answer

Yes — every license includes 2 hours of free online training plus video documentation.

Question 11

How do I get support?

Accepted Answer

Email support@kvlbusinesssolutions.com, raise a ticket from /support, or use the chatbot. We respond within 4 business hours.

Question 12

What is your SLA?

Accepted Answer

Critical issues: 1 hour. High: 4 hours. Medium: 1 day. Low: 3 days.

Frequently Asked Questions

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